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How I got: Ford Motor Co. To pay me back for my 2021 Expedition Max!
If you look back, I started my journey in June receiving a recall notice from Ford Motor Company advising me to remove my 2021 Ford Expedition Max from my home and away from all structures (and the electric vehicle plugged into the house) as it has the capability of catching fire. Even with the engine off!
Ford offered to buy back their fireball, then rescinded 1 week later stating the law in GA and NY restricts them from buying the vehicle back.
I have 2 young children in Clek car seats a Foonf & a Fllo. Even on a good day with the sun shining bright I'm not able to get myself and my 2 younger children (I also have 2 older ones that rode in that truck) out of their seatbelts in less than the minute it takes the vehicle to catch fire.
No dealership within 50 miles of me had parts to fix the issue.
Parts are still in China since August!
No loaner vehicles are available unless the truck was in service, which they could not take into service as they did not have the parts available.
The insane side of me moved this vehicle away as advised. After 2 months of sitting
FORD'S GASLIGHTING COMMENTS TO ME: We did not tell you not to drive the vehicle can you believe they actually put this in a letter to me!!! Clearly Ms. Officer misunderstood.
You wanted me to park the car away, and STILL drive it = Silly little naive Ms. Officer
No attorney would assist me to prevent a death, but I was advised if there was an injury, I could call them back. gasp!! I call the bar association and the attorney general LITERALLY no one would help me :-(
Whelp I'm crazy intelligent and what I know is information: So, I go into straight research zone.
If you're in GA, you are protected. And can get every single dime you paid!
All you need to do is make 3 attempts to get your vehicle repaired. An attempt is:
a phone call, a text, an email pretty much any mode you used to resolve the issues.
Document your 3 attempts= write down the dates, times and person you spoke with.
Send Ford Motor Company and your financier in my case a lease through Ford Motor Credit and notify them of YOUR RIGHT TO INVOLKE THE LEMON LAW.
For me: I made over 30 attempts. With three 2 kids hanging off my shoulder every moment of the day. struggling with brain flooding and a toxic family LITERALLY. So, you got this!
But you only need 3 which would have been:
Call dealership - They say they don't have the parts
Call another dealership - They say they have no appointments
Call Ford Motor company - Tell them you're having problems finding a dealership they may give you another one to call. It's up to you if you call or not
In your letter reference all three times you've attempted to get the issue resolved
Upon receipt of your letter with USPS return receipt. Ford Motor Company has 20 days to respond.
NOW THIS IS WHEN THE GAME BEGINS: THEY WILL TRY TO TALK YOU OUT OF THEM BUYING BACK YOUR VEHICLE:
DONT ANWER ANY QUESTIONS OVER THE PHONE.
They record the calls and will try to manipulate you into saying something you didn't fully understand.
TELL THEM I'D LIKE AN EMAIL: STAY FIRM ON ONLY SPEAKING THROUGH EMAIL AND BE ABSOLUETLY CARFUL WHAT AND HOW YOU SAY THINGS!
Answer questions vaguely & indirectly:
ex: Is there any damage to the vehicle?
My answer: I'm not qualified to make that judgement.
Check your lease or finance agreement, know upfront the total you should expect back.
They may try to low ball and not include Uber's you've had to use with your vehicle out of commission or extended service fees in my case it was the Wheel & Tire Care & Extra care for any interior damage upon return. Hey I have kids! Make sure you get all your money back!
BE CLEAR ON THE OFFER THAT YOU SIGN!
There was terminology on mine which referenced me being responsible to repair any damage to the vehicle upon signing the agreement. I added an asterisk stating I did not agree and initialed. sufficient and accepted.
Select your return dealership
CLOSING DAY
Sign a few forms
Make sure all numbers match what you already signed
Hand over keys
Receive check
TELL FORD TO FUCK OFF WITH THEIR FIREBALL
You're welcome, respectfully.
Ms. Danielle Officer